I need to share important information regarding our state of things this week at FA, and thank you for your patience as we work to address it.
Early this morning I received a call from Michelle - one of our co-worker's in fulfillment. Her mother was in hospice care and today received notice that she was in her final stage before death. She will be out of office for today to take care of matters with her family.
What makes this a unique challenge for our business is that she represents the wife and mother of two additional co-workers, Jason and John. This means that all three co-workers are away from office today.
Myself and Jenni remain to process orders and assist customers with inquiries. In light of a very busy Memorial Day Sale weekend, processing orders may take an extra day from our normally requested 2-3 day turnaround. We expect that Michelle and family will return tomorrow, and we're taking extra steps to fulfill orders this week under these circumstances. We are looking at near 500 orders to pack and ship from late Friday. Fulfillment staff began packing during the holiday in an effort to keep pace.
If you placed an inquiry between late Monday and today, please note that staff will answer during this evening.
I thank you again for being patient with us at FA. It's never easy to lose a loved one, and yet move on as best you can.
If you have any questions about your order, please feel free to reach jenni at email@example.com, and she'll do her best to respond this evening.