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To add a product to your cart, first browse for it or use the search box and then click its "Add to Cart" button.
To honor our commitment to a faster processing time, we must ask that you give extra consideration to your order contents and shipping information before completing checkout. Once placed, we cannot edit or cancel your order (exceptions are pre-orders). Please review these helpful tips to ensure a great experience after shopping with us.
Applying these tips before checkout can ensure a good experience after checkout is completed.
We ask for at least 1-2 business days to process a new order. There are many times in which an order may ship same day, depending on the queue of orders proceeding it. Orders that request expedited shipping will only apply to the shipping method itself. We are not always able to capture and process next-day shipping through our systems if one is placed after business hours or towards end of business day. We are closed during weekends and national holidays. Orders placed during weekends will begin shipping Monday; orders placed during a national holiday will begin shipping the next business day. Shipping notifications are issued immediately upon staff printing the label. Please allow 24 hours for tracking to appear in the carrier database.. We are closed during weekends and national holidays.
Custom FA Plexworks orders require 7-10 business days to process, as we are performing personalized services. Orders with custom artwork will not ship until the custom job is completed.
Changes are dependent on the internal stages that our fulfillment team are with your order:
If you make a mistake with your custom artwork or need to update it, you may not need to cancel your order, or request an order change with our customer service staff. We offer a correction app that allows you to send new artwork or revisions to existing artwork after placing an order.
Please make a request to cancel during business hours (9am-5pm) by email orders@focusattack.com. If you already received a shipping notice by email, we cannot cancel your order, as the order has physically left the warehouse. Because the post office has gotten worse in the past months due to COVID pandemic, please note that tracking will only update after 1-2 business days, and that update comes from the local post office, not us. They must scan the shipment, and sometimes they don't scan again after pickup, making it appear as if it hasn't left their office. If thr order has already shipped and you wanted to cancel, you will have to request a return RMA. Pre-orders, however can be cancelled before the advertised launch date.
Please make sure that your name, address and other information is entered properly during checkout.
Similar to order changes, our customer service team will see if the previous order is in the "picking" stage. If it is in the picking stage, we're unable to combine the orders. If the previous order is not yet in the picking stage, the CS team will combine the orders together and send a partial refund for the difference in the two shipments. Tracking you receive will reflect the combined order.
While we cannot prevent customers who intend to resell when they purchase, we are not a distribution source. Orders that are made with intent to resell directly (that is, sold at a markup to another customer, rather than as part of a complete build) voids our order return policy, and will not receive support.
We send order updates to guests via email. Please whitelist focusattack.com in your spam folder.
Please send a message to our Fulfillment Coordinator at orders@focusattack.com. You can also leave a message by clicking the "help" button at lower left of every page. Make sure to include your order ID.
We will only accept exchanges of the same product if the item is defective.
You need to create a registered account to submit an RMA.
We ask for at least 1-2 business days to process a new order. There are many times in which an order may ship same day, depending on the queue of orders proceeding it. Orders that request expedited shipping will only apply to the shipping method itself. We are not always able to capture and process next-day shipping through our systems if one is placed after business hours or towards end of business day. We are closed during weekends and national holidays. Orders placed during weekends will begin shipping Monday; orders placed during a national holiday will begin shipping the next business day. Shipping notifications are issued immediately upon staff printing the label. Please allow 24 hours for tracking to appear in the carrier database.. We are closed during weekends and national holidays.
Custom FA Plexworks orders require 7-10 business days to process, as we are performing personalized services. Orders with custom artwork will not ship until the custom job is completed.
We ship domestic USA and international (with some exceptions) . Here is estimated shipping time plus tracking availability for carriers we use:
Domestic
International
Puerto Rico is a USA territory. Often customers forget to include this as their country so the store does not recognize the designation.
Here is an example of a properly formatted PR address:
[customer name]
Villas del Rio 213 calle Rio Yaguez
Humacao, Puerto Rico, 00791
United States
More information regarding how to format Puerto Rico addresses is available at the USPS website:
http://pe.usps.com/text/pub28/pub28c2_041.htm
FA Economy is a flat $3.95 shipping option that is offered to domestic USA customers that order $40 or more - an everyday savings for FA shoppers. If the shipping cost is less, you pay the lower amount. The rate will not go higher than $3.95 for qualified orders.
Please note that Fightsticks, which often carry a much heavier weight, is excepted from this promotion. However, we do offer a special $15.95 rate for Fightstick purchases. If your order shipping is lower than this rate when purchasing a Fightstick however (often the case with residences closer to our PA warehouse), you can choose the cheaper rate.
Get more details about about FA Economy Shipping
To find shipping rate:
Federal law prohibits lowering customs value or sending orders as a gift. You are responsible for all VAT and customs taxes if applicable. These are not included in the product or shipping price.
Discounts are not included in the customs value. Shipping is an automated system, and does not have access to order discounts. If you are sensitive to VAT and customs (for example, Brazil has high customs taxes for orders over a minimal amount), please reconsider your purchase.
Visit this page and enter the tracking ID that you received with your shipping email. (ie LX324315355US)
While we may have the ability to combine shipments, we cannot guarantee that we can fulfill that request, especially if the orders are placed more than several hours apart. This is because we may not immediately see your next order in the queue before the first is packed and ready to ship, or the request to combine may arrive after staff has shipped the previous order. Please give extra consideration to your order's contents before you checkout.
Within the fighting game genre, Japanese arcade buttons commonly consist of two diameter sizes: 24 millimeter and 30 milllimeter (mm).
In most configurations, 30mm represents your action button. These are front facing, appearing most prominent on your Fightstick control panel. Option button, such as "Start", "Select", or more recently "Option", "Touch", or "Share" are usually 24mm and sit either behind the joystick or far from the action buttons.
Here is a visual representation of a common Fightstick control panel. We mark 24mm buttons in green, and 30mm buttons in Orange. More Information »
Please contact support@focusattack.com. You can also leave a message by clicking the "help" button at lower left of every page. Please include your order ID.
We will also gladly assist with questions for products you did not buy from FA, as it may help you make a better purchasing decision.
Visit our Custom Job Tracker and use your order ID to find the current progress of your custom order. Job status explained ».
Please visit this page to submit a correction. Changes that are submitted when a FA Plexworks custom job has already entered "Dry/Polish" will not be honored.
Get more answers for products and services in our Store Q&A. »