Emails to support@focusattack.com, orders@focusattack.com blocked by Google?

Customers have reported that emails to our support and orders @ focusattack.com are receiving a strange message from Googlemail.com. A screenshot is displayed below:

Why did this happen?

Over the past months we switched to Google Workspace for internal business operations. This would handle incoming and outgoing email but was not fully implemented on our domain nameservers. We kept it under a different server and retained the server's settings to direct emails properly. Unbeknownst to us, our e-commerce service switched us completely to Google including the nameserver. Google did not have the nameservers set up and therefore defaulted to a catch-all email account under office@focusattack.com. That email doesn't officially exist. 

To address this, we're working with Zendesk - our customer service application - to re-establish the domain nameservers and properly direct orders@focusattack.com, support@focusattack and feedback.com to those Zendesk email accounts. This will allow the email addresses to function properly again.

What can I do if I have an order or technical question, then?

Please complete this form found on our support website

https://support.focusattack.com/hc/en-us/requests/new

This form will create a support ticket with our customer service team.  You can reply to these messages or use the link within the email to visit our support website and reply there.  

I'm sorry for the inconveniences caused by this issue. We're investigating the problem and hope to have it resolved soon.

Jaleel Beck

Final Boss