Pleworks Artwork Printing Paused Temporarily until July 30
An unexpected issue with our printer requires that we pause services until Friday July 30 or sooner.
The technicians are visiting our office Wednesday to troubleshoot and repair. After repair, we will attempt to catch up with requests made Saturday July 24, Sunday July 25 and Monday, July 26.
We will reopen with the following daily order slots in place over the next 3 weeks
- 12 artwork, plexi; 3 BNB orders for week 1
- 25 artwork, plexi; 3 BNB orders for week 2
- 25 artwork, plexi; 3 or 5 BNB orders for week 3.
Please note that orders do not represent how many artworks, plexi and BNBs can be sold that day. Each order can contain multiple products and quantities of each.
This will address the disruptions caused in June, and reduce process time below the current 10-14 day mark for artwork and plexi.
Available slots for custom artwork, plexi and BNB Fightsticks reset at midnight (12:00 AM US EST)
Thanks for your patience
We anticipate that slots may sell out quickly during the first 2-3 weeks after reopening, due to high demand during this time of year. We will look to add more slots in the coming weeks.
Sample app counter
Daily Order Slot App keeps track of how many orders were placed for specific items, such as custom artwork and plexi, and counts down to zero. Once the counter is zero, those products are unavailable for sale for the remainder of the day. Within a few minutes after midnight (12:30am US EST), in-stock products are available for purchase again.
Why Do You Need to Limit Custom Orders?
We developed this system to regulate how many custom orders come in after an extreme shortfall. Such shortfalls include:
- Printer or other machine failure that prevents us from fulfilling custom orders for several days or weeks.
- Weather events that hinder staff from visiting the Warehouse.
- Staff adjustments in case one or more members is sick or has a medical emergency.
Custom services require more time to prepare, process and ship than non-custom orders. The printer and laser machines have their own machine time to print and cut each artwork or plexi. Staff must also process these custom requests: transferring them to our internal templates, editing them for production when necessary, and communicating with customers who fail to submit their custom order properly. In short, there are only so many custom orders we can complete in a single day.
Before the limiter, custom orders per day could well exceed what our staff and machines can accomplish over multiple days. For example, if staff could reasonably complete 25 artworks and plexi per day, without the order slot limiter, we would instead receive 50, 75 or 100 requests each day. This creates an extreme shortfall.
Having no knowledge of backlog created by the shortfall, customers at the end of a long queue may grow impatient as the days pass.
The Daily Slot App prevents the backlog by limiting daily orders to the quantity our staff can reliably pack and ship each day. This allows us to keep turnaround time reasonable; an order placed Monday may instead ship by Friday or sooner the same week instead of 2 or more weeks.
I hope that the Daily Order Slot app addresses many of the concerns caused by backlog. I recognize that any business should welcome as many orders as it can get. I am certainly thankful for them. This app was made to help our staff work through each day's custom orders within a reasonable timeframe.
If you have any questions about your order status, you can send a note to